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Learner Services Administrator

Department:  Learner Services
Salary:  £21,832 to £25,899 per annum (depending on experience)
Grade:  3
Post Type:  Full Time
Contract Type:  Permanent
Working Hours:  36 hours per week
Closing Date:  11:59pm on Wednesday 29 June 2022
Interview Date:  To be confirmed
Reference:  RHACC135-22

Are you passionate about education and the difference it can make to people’s lives?   We are one of only seven institutes of adult learning nationally, with a focus on the learning needs of adults.  Our mission is to enable adults and communities thrive through education helping to open new doors, provide opportunities and improve wellbeing.  We are proud to be different, taking pride in our unique character and our inclusive approach to learning.

About the Role

Are you looking for a great opportunity to develop your excellent customer service and administration skills?

You will play a key role in the busy Learner Services Department of a College that is at the heart of the community. This is an excellent opportunity to be part of a fast-paced, target-driven team based at our two beautiful campuses in Richmond and Surbiton. The successful candidates will be required to work from both sites on a flexible rota basis.

This role is working with a team of administrator's delivering high quality administrative services for all curriculum areas. You will display a professional image at all times, be an excellent communicator with strong customer service and interpersonal skills. You will also have good IT skills and be comfortable managing a varied workload under time constraints. Experience within an educational environment is preferred, but not essential.

The back-office administrative team will support the front of house team as and when business need requires. Team members will be trained in duties across both teams but this role will predominantly be in the back-office.

About You

To be successful in this role, you will also need to demonstrate:

•    That you are highly organised with the ability to process information accurately with excellent attention to detail. 

•    Excellent communication skills, both written and oral

•    Experience of using databases and other software is desirable but not essential.



Further details:    Job Description    
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About the College:

We welcome over 7,000-learners through the doors of our two campuses each year.  Our learners reflect our community, coming from all abilities, backgrounds and ages. Our curriculum is equally diverse - we offer over 2,000-courses of excellent quality across multiple disciplines.  

We are dedicated to closing the achievement gaps between the most advantaged and disadvantaged adults in our community.   We are proud of our specialist courses which help adults with learning disabilities develop skills for life, work and independent living; plus, our women-only offer which helps women get back into learning and employment.  

Our college extends over two beautiful campuses in Richmond and Surbiton, with dedicated art and business schools, a 120-seat theatre, offices, classrooms, workshops and kitchens, as well as a newly-created co-working space.  We are ambitious for the future of the college.  Plans are in place to design and build a new purpose-built teaching centre at our Surbiton campus over the next 2-years.   

About the benefits:

At Richmond and Hillcroft Adult and Community College, we value our staff, whether they be full-time, part-time, permanent, or variable hours; we recognise the value everyone makes to our College in helping us to achieve our strategic goals, to help others in their learning. We have therefore, put together a number of benefits which are designed provide each individual with access to benefits that identifies our gratitude to you, for your continued support and hard work:

  • Our benefits:
    • Competitive salaries
    • Excellent contributory pension scheme
    • A commitment to your ongoing learning and professional development, including:
      1. Fully funded professional development if required for your role (subject to applications)
      2. 1 free course per year from our wide-ranging curriculum
      3. A further 50% discount on any further RHACC courses
    • Generous holidays which increase with each year of service
    • All staff are able to request flexible working arrangements 
    • Progressive family friendly policies
    • An onsite creche where you can enjoy staff discounts
    • Desirable locations with very good connections into and out of London
    • Other benefits that we offer:
      1. Discounted private healthcare
      2. Eye care vouchers
      3. A cycle to work scheme

Due to the high volumes of applications, we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.

Safer Recruitment:

Richmond and Hillcroft Adult and Community College are committed to safeguarding and promoting the wellbeing of students and staff. This process begins with our safer recruitment process which involves using the Disclosure and Barring Service (DBS) for enhanced clearance checks for all staff, seeking references from previous employers, confirming the identity of all appointees, and checking that they have a right to work in the UK. No candidate will be allowed to commence active duty within the College, until our safer recruitment process has been fully completed to the required standards.

 Equality, Diversity, & Inclusion:

At RHACC, we are committed to the promotion of equality and diversity and as part of this we seek to ensure the fair treatment of applicants for roles at the College. We are a disability confident employer and guarantees an interview for any disabled applicant who meets the minimum criteria for the job. As an employer who is committed to equality, we actively encourage applications from all those within the protected characteristic groups defined under the Equality Act. 


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