Learner Services Administrator

About the Role

Richmond and Hillcroft Adult and Community College is based in Richmond, Surrey, close to the High Street and Richmond Green.  We offer a wide range of courses to adults in the local community and beyond. 

This role is suitable for someone with experience of working as part of a busy team in a customer facing environment, always delivering excellent customer service.  The Learner Services Administrator will support prospective and current learners to access learning through the provision of information, advice and guidance on courses, course requirements and eligibility, to process and manage student course applications and enrolments and to undertake a range of associated administrative duties.

The successful candidate will be required to work on campus on a rota basis on Monday-Thursday between 08:30 - 20:00 and on Friday-Saturday from 09:00 - 17:00.

About You

Do you have strong administrative skills gained through working in a customer focussed workplace?  We are looking to recruit someone with strong administrative experience, who is proficient in MS Office and able to deliver excellent customer service.  This role will involve dealing with internal and external stakeholders face to face, via email and over the phone.

About RHACC

RHACC is one of nine dedicated adult and community colleges in the UK, placing us in a unique segment of the education sector. RHACC was established in 2017 but has roots dating back to 1895, with an emphasis on providing our expertise in learning for wellbeing, skills for life and career development to disadvantaged women, people who have a disability and adults in need of improved wellbeing and career development.

This is an exciting opportunity where continued development opportunities are always available. We also offer a large number of benefits such as:

• Pensions
• UniDays
• Teacher Perks
• Carparking
• Counselling
• Cycle Scheme
• Costco
• Education
• Season Ticket Loans
• Eye Care Vouchers
• Discounted Software
• Discounted Room Hire 
• Discounted Gym Membership
  
  

Our Commitment Toward Equality and Diversity

We are strongly committed to ensure a diverse workforce from all backgrounds, culture, and protected characteristics. We believe that this is what helps our entrepreneurial and innovative approach that creates an inclusive College that generates great service and pride in what we do.

We would encourage applicants to apply for the position that they have suitable skills for, and we actively encourage applications from underrepresented groups. As a Disability Confident Employer, we offer a guaranteed interview for those applicants that meet the minimal requirements of the vacancy.

Safer Recruitment Commitment

As an education provider, we are committed to our statutory and moral duties in safeguarding our learners. This commitment extends to all applications to work with us, including those that supply to us. All individuals will be required to successfully complete the safer recruitment checks which includes:

• Enhanced DBS Checks, including barred lists where appropriate
• Overseas checks for candidates who have lived abroad in the relevant time period
• Obtaining two professional references (one has to be most recent employer)
• Confirmation of qualifications where requested
• Health Check

As part of our recruitment process shortlisted candidates may be subject to online and social media check.