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Learner Services Advisor

Department:  Learner Services
Salary:  £18,405 to £23,732 per annum, pro rata (depending on experience)
Grade:  3
Post Type:  Full Time
Contract Type:  Permanent
Working Hours:  36 hours per week
Closing Date:  11:59pm on Monday 17 May 2021
Interview Date:  To be confirmed
Reference:  RHACC040-21

We are looking for a Learner Services Advisor to help support the busy Learner Services Department, with experience of providing excellent customer service, preferably within an education or information advice and guidance environment, to join our busy team working across both our Richmond and Surbiton sites. 

Please note that we are looking to employ three Learner Services Advisors, one of which will be a Maternity Cover (0.6FTE).

This is a front of house role where you will be the initial face of the College for enquiries made in person, online, on the phone and via email, therefore playing a vital role in the recruitment of learners to our courses.  

You will accurately respond to and process enquiries, course information and enrolments, as well as carry out a range of administrative tasks including post duties, cashing up, banking, filing and producing letters for learners.

Staff in this role are expected to display a professional image at all times, be motivated to provide excellent customer service, with excellent communication and interpersonal skills, have good IT skills as well as the ability to manage a varied workload under time constraints.

To be successful in this role, you will also need to demonstrate:

    That you are highly organised with the ability to process information accurately with excellent attention to detail. 

    That you have excellent communication skills, both written and oral

    Flexibility to work early mornings, evenings and weekends as required.

Experience of using REMS or similar records software is desirable but not essential. Part time applicants are also welcome to apply and will be considered.

The Learner Services office operates on a 7 Day rota and opens week evenings across both the Richmond and Surbiton sites. Regular evening and weekend work will be required as part of the rota.

Further details:    Job Description    
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About the College

We welcome over 8000 learners to the college each year.  Our learners reflect our community, coming from all abilities, backgrounds, ages. Our curriculum is equally diverse - we offer over 2000 courses of excellent quality across multiple disciplines. 

We are dedicated to closing the achievement gaps between the most advantaged and disadvantaged adults in our community.  We are proud of our specialist courses which help adults get into university within a year; plus our women-only offering which helps women get back into learning and employment. 

Our college extends over two beautiful campuses in Richmond and Surbiton, with dedicated art and business schools, a 120-seat theatre, offices, classrooms, workshops, and kitchens.  As well as a newly created co-working space.  We are ambitious for the future of the college.  Plans are in place to design and build a new purpose-built teaching centre at our Surbiton campus by 2022.   

Our Benefits

  • Competitive salaries 
  • Excellent contributory pension schemes
  • A commitment to your ongoing learning and professional development.  Including:
    • Fully funded professional development if required for your role (subject to applications)
    • 1 free course per year from our wide-ranging curriculum
    • A further 50% discount on any further RHACC courses
  • Annual Leave which increases with service
  • All staff are able to request flexible working arrangements
  • Progressive family-friendly policies 
  • An onsite crèche where you can enjoy staff discounts
  • Desirable locations with very good connections into and out of London
  • Other benefits that we offer:
    • Discounted Private Healthcare 
    • Eye Care Vouchers
    • Cycle to Work Scheme

Please note, all posts at the College are subject to the Enhanced Disclosure & Barring Service, with child barred list check. Should the post be involved in regulated activity with vulnerable adults an adult barred list check will also be requested. 

Due to the high volumes of applications we receive, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. We advise you to submit your application as early as possible to prevent disappointment.



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